FAQs

Frequently Asked Questions (FAQ)

Welcome to the FAQ page of Fusion Wonders! Here, we’ve answered some of the most common questions to help make your shopping experience seamless. If you don’t find what you’re looking for, feel free to contact us at [email protected].

Orders and Payments

Q: How do I place an order?
A: Simply browse our products, add the items you like to your cart, and proceed to checkout. Follow the prompts to complete your purchase.

Q: What payment methods do you accept?
A: We accept a variety of payment methods, including credit/debit cards, PayPal, and other secure payment gateways.

Q: Can I cancel or modify my order?
A: Yes, you can cancel or modify your order before it is shipped. Contact us immediately at [email protected] with your order details.

Shipping and Delivery

Q: How long does shipping take?
A: Shipping times vary based on your location. Typically, orders are delivered within 5–7 business days.

Q: Do you offer international shipping?
A: Currently, we ship within the UK. Stay tuned as we plan to expand to other locations soon!

Q: How can I track my order?
A: Once your order is dispatched, we’ll send you a tracking number via email so you can monitor its progress.

Returns and Refunds

Q: What is your return policy?
A: We accept returns within 30 days of delivery, provided the item is unused and in its original packaging. See our Refund and Returns Policy for more details.

Q: How do I request a refund?
A: To request a refund, contact us at [email protected] with your order details and reason for the return.

Products

Q: Are the products new and authentic?
A: Yes, all our products are brand new, high-quality, and sourced from trusted suppliers.

Q: What should I do if I receive a damaged or defective item?
A: Please email us at [email protected] within 72 hours of delivery with photos of the damage, and we’ll resolve the issue promptly.

Account and Website

Q: Do I need an account to place an order?
A: No, you can checkout as a guest. However, creating an account allows you to save your details and track orders easily.

Q: Is my personal information secure?
A: Absolutely. We use advanced encryption and security protocols to protect your data. Read our Privacy Policy for more details.