Refund and Returns Policy

At Fusion Wonders, we aim to provide a seamless shopping experience. If you are not entirely satisfied with your purchase, we’re here to help. Please read our policy carefully.

1. Eligibility for Returns

• Items are eligible for return within 30 days of delivery.
• To qualify for a return, the item must:
  • Be unused and in the same condition as received.
  • Be in the original packaging with all tags and labels attached.
• Certain items, such as [list non-returnable items, e.g., perishable goods, customized products], are not eligible for returns.

2. Initiating a Return

• To start a return, please contact us at [email protected] with your order details and reason for the return.
• Once your return request is approved, you’ll receive instructions on how and where to send your item.

3. Return Shipping Costs

• The cost of return shipping is the responsibility of the customer, unless the return is due to a fault on our part (e.g., damaged, defective, or incorrect item).
• We recommend using a tracked shipping service to ensure the item is returned safely.

4. Refunds

• Once your return is received and inspected, we will notify you of the status of your refund.
• If approved, your refund will be processed to your original payment method within 30 days.
• Please note: Original shipping costs are non-refundable unless the return is due to our error.

5. Exchanges

• We only replace items if they are defective or damaged. If you need an exchange, please contact us at [email protected].

6. Non-Refundable Situations

• Items returned outside the eligibility timeframe.
• Items that are damaged due to misuse or neglect.

7. Damaged or Defective Items

• If you receive a damaged or defective item, please notify us within [insert timeframe, e.g., 48 hours] of delivery with photos of the damage. We will arrange a replacement or refund as appropriate.

8. Contact Us

If you have any questions about our refund and returns policy, please contact us: [email protected]